Title VI Non-Discrimination Program
Policy and Assurances
The South Carolina Department of Motor Vehicles' (SCDMV) goal is to fully comply with Title VI of the Civil Rights Act of 1964 and related non-discrimination authorities. The SCDMV has given assurances to the US Department of Transportation in this regard.
What is Title VI?
The Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987, and related non-discrimination authorities say:
"No person in the United States shall, on the ground of race, color, national origin, sex, age or disability, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”
The SCDMV values everyone’s civil rights and aims to provide equal opportunity and service for members of the public. As a federal aid recipient, the SCDMV strives to ensure non-discrimination authorities and equal opportunity in all of its programs and activities.
Complaint Procedures
Complaints may be filed by anyone who believes they have been excluded from participation in, denied the benefits of, or otherwise subjected to discrimination under any SCDMV service, program, or activity, whether federally funded or not, based on their race, color, national origin, age, sex, or disability.
Complaints will be accepted in writing only and may be filed with the SCDMV’s Office of Inspector General/Investigative Unit/Civil Rights Unit.
Allegations received at any SCDMV branch, by telephone call, fax, or email concerning a complaint will not be accepted; the SCDMV employee will immediately direct the customer to the website to fill out the Customer Complaint Form (SCDMV Form AD-809E). The form also is available in Spanish (SCDMV Form AD-809S).
A signed, written complaint documented on a Customer Compliant Form must be submitted within 180 calendar days from the date of the alleged discriminatory occurrence.
Upon receiving a written complaint, all reasonable efforts will be made by Investigators to contact the complainant by telephone, email, or in person. Otherwise, a response letter will be sent to the Complainant informing them that their complaint was received by the department and is in the review process.
The Customer Complaint Form (SCDMV Form AD-809E), or in Spanish (SCDMV Form AD-809S), is free and available at SCDMV branches.